Albany Mitsubishi Increases Lost Customer Retention by 38% with Apollo

Personalizing the Customer Experience for Sustained Growth

Albany Mitsubishi has implemented strategic dealership practices through the Apollo® Customer Experience Platform (CXP) to transform their customer experience. Utilizing the power of the full Apollo CXP, the Albany Mitsubishi team is able to integrate their website, digital advertising, and retention campaigns through a single platform for seamless connectivity across each customer touchpoint, including their unique personal website. These elevated levels of personalization and integration have earned the dealership both immediate and long-term performance growth, including increased traffic, engagements, leads, and retention rates.