An all-inclusive customer experience platform with a digital-first approach to customer retention
The choice is yours
for customer retention
Team Velocity’s industry-leading retention solutions drive sales and service profitability through personalized, 1:1 communications designed to engage more customers throughout the ownership lifecycle.
Provide Amazon-like personalization with Personal Websites for every customer, customized to reflect Ford private offers, shopping behavior, vehicle history, service needs, upgrade offers, coupons, and more.
Apollo’s behavior prediction tool analyzes your dealership’s historical trade patterns to identify the most statistically probable upgrade options based on the customer’s current vehicle.
Integrated Service Scheduling
Generate 3x the service appointments by making it easy for customers to schedule service, apply a coupon and schedule pick-up and drop-off, without having to fill out a single form. Plus, boost service to sales opportunities by proactively offering an appraisal, trade value and even personalized upgrade offers.
The Apollo Command Center provides actionable insights to help you close more deals. The real-time customer journey report visualizes every engagement on the customer’s path to purchase.
Watch the 1:1 Customer Messaging Demo video now
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They are a leader and an innovator that allows us to stay at the forefront of a changing industry. We can track the entire customer journey and respond to customers with extremely specific, relevant, and targeted messages based on the actions they have taken. The ability to handle all things under one roof, from creative to digital to production to distribution, allows us to keep the same brand message on point with every outlet they are using. I’d rank them a 10.
We have exclusively used Team Velocity since 2012. At the time, we were ranked seventh in our region and 134th nationally in sales. Today, we are number two in our region and 25th nationally. Their Apollo technology platform, creative design, people and excellent service have all played an integral role in our success. I fully endorse their organization.
Team Velocity delivers the best customer experience with their Apollo platform. With Apollo, we can give our customers personalized experiences and communications throughout their vehicle ownership life cycle.
Team Velocity dealership portfolio
statistics as measured from Q2 2022.
*Transaction Rate is defined as the the percentage of website leads that convert to a sales or service transaction (completed sale or service RO) in a given month. Leads are defined in the Command Center (website leads, inbound calls, active shoppers, service appointments etc.)
you won’t want to miss
Join us for a live presentation of the Apollo Customer Experience Platform. We will demonstrate how to own the customer journey with a single platform that integrates your website, digital advertising and retention strategies.
Thursday, December 14th | 3:00 PM ET
Meet Your Host
VP, Websites and Digital Retailing
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retention strategy with your website and digital advertising.
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