Did You Know
On average, 15% of outbound calls to customers within the dealer’s Opportunity Dashboard convert to appointments when supported with phone training.
Performance Coach Training
We understand the hard work of converting opportunities to sales. Our team of world-class Performance Coaches are hand-picked, seasoned automotive professionals that will work with your team on-site in three essential areas to support your dealership’s success every step of the way.
the upgrade program
Generating Sales from the Service Department
Your dedicated Performance Coach works with your management team to establish and refine the perfect process between the sales and service departments to generate more sales from service customers.
On average, our dealers convert 2.5% of service customers to vehicle sales every month.
Customers who actively service with your dealership are 7x more likely to purchase from you, yet many dealers struggle to capitalize on these opportunities.
outbound phone prospecting
Turning Calls into Appointments
Your Performance Coach supports your team with in-depth outbound prospect training using the Opportunity Dashboard. Your Performance Coach will provide carefully crafted scripts for more effective outbound calls and will work directly with your team to provide on-site coaching.
the accelerated sales process
Converting Opportunities to Sales
Prospecting customers from the service department requires a different approach from the strategies used on the sales floor. Your Performance Coach will identify, and train designated “Upgrade Specialists” from your sales and service teams to effectively accelerate the sales process for service customers and the service appointments set through the Opportunity Dashboard.
Your Performance Coach will work one-on-one with each Upgrade Specialist to practice the process of demoing the vehicle, building the value in the product and conducting a needs-analysis during the test drive.
Boost sales with performance-based training.
Let us know how our team of Performance Coaches can help you.
13825 Sunrise Valley Drive, Suite #150
Herndon, VA 20171
Contact Us
For career opportunities, please contact hr@teamvelocitymarketing.com.